Delayed Shipment Communication Strategy

Every e-commerce store owner worries about long shipping times and dealing with upset customers, but it's nowhere near as bad as you think. Sure, it will be pretty slow if you don't have a store with consistent orders and are shipping products straight from overseas suppliers-that's fine to start and to validate a product, so work with it.

As soon as you start getting more than 10 orders per day, you should work with a sourcing agent from China or different country and ship your products with services like YunExpress or 4PX. These take around 2 weeks to deliver to the USA (and around the same for other countries), and customers are generally fine with it.

But for now, let's talk about how you can dramatically reduce the amount of angry customers you get, and also how to handle them.

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